Why attend this Negotiation Skills training?

In today’s increasingly competitive markets, negotiation is part of everyday life. Effective negotiation skills empower you with the techniques and concepts required to manage negotiations successfully. We will show you how to unlock the power of negotiation to achieve outstanding results.

Audience

Anyone! The beauty of learning the skill of negotiating is that everyone can benefit from it, especially those who rely on their negotiating skills to achieve results, such as managers, team leaders, supervisors, sales, account managers, senior customer service representatives and project or change managers.

Content

• What is negotiation?

• The five negotiation phases: preparation; opening; exploring interests and options; closing; and implementation

• Core negotiation skills

• Conducting the negotiation

• Successful closing

• Dealing with objections

• Personal insight, practice and working in teams

Learning Outcomes

• Learn a systematic approach to negotiating

• Acquire a solid set of planning skills

• Enhance your communication and influencing skills

• Learn new strategies and tactics for overcoming conflict

• Develop a comprehensive negotiation planning process

• Manage the negotiation process

• Learn negotiation tactics

• Determining the best tactic for the situation

• Practice negotiation techniques to develop and refine skills

• Evaluate and improve the negotiation process