Why attend this Emotional Intelligence training?

Rational, problem-solving intelligence is not enough in the working and personal environment today. Emotional Intelligence is defined as ‘the ability to monitor one’s own and others’ feelings and emotions and to use this information to guide one’s thinking and actions’. Learn how to harness your emotions and how to bring out the best in others. This program offers a comprehensive introduction into one of the most important business developments in recent times.

Audience

All levels of staff have to be as emotionally intelligent as possible to give your company its competitive edge. This course will benefit everyone.

Content

• Why emotional intelligence matters

• Where do emotions come from?

• The EQ model

• Developing self-awareness

• Managing your emotions

• Developing social awareness

• Enhancing relationships

Learning Outcomes

• Know what emotional intelligence is and why it matters

• Be aware of how your emotions affect your performance

• Become more aware of your EQ ‘blind spots’

• Use EQ to bring out the best in others

• Deal with disappointments, challenges and obstacles

• Demonstrate empathy in a wide range of situations

• ‘Read’ and interpret the ‘silent messages’ people send

• Give emotionally intelligent feedback

• Use emotional intelligence in difficult conversations