Why attend this Conflict Management Skills training?

Conflict is a natural part of today’s corporate environment and unfortunately it’s unavoidable. If we do not handle conflict well, we risk jeopardising the results we want to achieve and may lose the benefit of productive, positive working relationships. This program teaches you how to manage conflict and confrontations in the workplace skillfully and constructively.

Audience

Those who feel that their response to conflict could be improved including managers, project managers, supervisors and human resource managers.

Content

• What is conflict?

• Approaches to conflict

• Mapping the conflict

• Conflict and power – DAPA Model

• Discover what’s important to you and others

• Active Listening

• Managing emotions

• Effective questioning techniques

• Observing, recording, classifying and evaluating

• When conflict turns to harassment

Learning Outcomes

• Learn new strategies for handling disagreements and misunderstandings constructively

• Minimise departmental, team and client politics

• Understand how to manage difficult behavior

• Acquire influencing strategies for resolution

• Application of the four styles of persuasion: asserting, attracting, bridging and proposing

• Know how to react when faced with conflict

• How to overcome resistance

• Differentiate conflict from harassment